Effective Communication | FatBull Handbook

Framework for Effective Communication

1. Take notes

Capture in bullet points. Process, synthesize, and frame in real time.

2. Don’t criticize or complain

Never say anything about a person you wouldn’t say to them directly.

3. Communicate specific expectations clearly, openly, and often

4. Communicate succinctly and err on clarity

Use lowest common denominator — keep your point simple
Be specific in speech, writing, and with who/what/where/when/why/how
Always give a concise, to-the-point answer first, then go into relevant details as  needed
Present information in a clear and organized way, keeping the messaging framed  within the goal of the communication

5. Confirm specific next steps to close out open items

Confirm what specific action needs to be taken to achieve success

6. Play back expectations and define success

For an action to be taken, play back (verbally or electronically) the expected deliverable and define what success looks like as a result of the action

7. Keep communication channels open

Have Slack and phone available so that the team can contact you quickly

8. Avoid pointless jargons, buzzwords, and acronyms

9. Avoid speaking in pronouns

Clearly state who or what you are talking about by name to avoid confusion
Profanity is OK only when not used to threaten or intimidate