Team Dynamics Expectations | FatBull Handbook

How to Resolve Conflicts?

In a survey, we asked over 100 candidates about their ideal company culture.

We asked:

Conflict resolution: 如果團員同事有事做的不佳，你會如何處理？

(1) 不說 (1%）

(2) 很直接跟他說（38%）

(3) 暗示他（54%）

(4) 跟主管說（7%）

Over half of the respondents believe subtle hinting is an effective communication strategy.

Team Dynamics Expectations

1. Effective communication is key

Communicate clearly and directly
This includes checking-in frequently, and informing team members about important  meetings/events/progress  
When asked a question, answer first (Yes or No); then provide detailed explanation
Unscheduled/unplanned status updates (i.e., while grabbing coffee): give one or two  lines about what matters most to the company
Text, Slack, or call when following up on an high-priority issue

2. Pressure Test

Proactively ask hard questions in a team setting

3. Be prepared for ad hoc informal syncs 

The team often has impromptu informal sync-ups across workstreams to ensure everyone is updated

4. Delegate, not assign

When providing direction, ask the responsible person to repeat back what he or she needs to do to ensure there is no misunderstanding
Manage deliverables to/from anyone and everyone to a specific deadline

5. Do not become the bottleneck of information

Communicate effectively and timely to leadership and to your team

6. Following up on a request

Just because you delivered an information doesn’t mean the recipient is fully notified. You have to engage and confirm that they received and understood your message
Until you have received verbal or written feedback responding to your request, it is your responsibility to persistently follow up until you get an answer

7. Phone calls 

Never decline a call from your mother (the woman who gave birth to you) or grandmother (the woman who spoils you the most) in a team meeting, but do tell them you are busy and will call them back; no one else is granted this exception

8. Aggressively integrate yourself into the team and other new joiners