Written Communication Etiquette | FatBull Handbook

Written Communication Etiquette

1. Think first

Before sending an e-mail or a message, ask if it is necessary  
Can the message be best relayed via email, phone, Slack, or in person?

2. Include and inform only the relevant participants

When sending a message, be sure to check the recipients and make sure only the necessary parties receive your response

3. Bottom Line Up Front

Put your recommendation at the top to facilitate rapid decision making

4. Be succinct by using numbered bullet points

Two or more items should always be numbered, not bulleted

5. Subject lines must be clear and explicit with key action words

Subject line is either “FYI” or “Action Required” — help your team differentiate based on priority
All “Action Required” emails should specify a completion date and time  
Break e-mail into multiple paragraphs (when needed). Include “Objective,” “Next  Steps,” so that the readers know what you are trying to relay

6. Attachments 

When sending attachments, consider file formats so recipients can view the files without formatting issues (e.g., PDF)

7. E-mail signatures

Set your email signature on desktop and phone to reflect the team’s format