Customer First
- Always be in communication with our customers, understanding who they are and what they want.
- Making customers happy is always a winning strategy. Listen to everyone, don’t listen to anyone.
- Don’t Get Mad, Get Data. We improve what we measure. Data drives our decision-making.
Execute Fast
- Deliver features and value to our customers constantly; faster than the competition.
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CI/CD for continuous releases of new features to our customers.
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Weekly sprints for fast feedback loops.
- Increase the number of shots on goal, and the likelihood we will get lucky.
- Measure our velocity. If you don’t measure it, you can’t improve it.
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KPIs define how our velocity is measured.
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OKRs define clear targets for where our KPIs should be.
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Agile sprint schedule to define clear milestones and checkpoints for OKRs.
Strict Cost Control
- Always be in the driver seat of our operating cost and seek out positive cash flow.
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ROI. Real-time measurement of the ROI of all of our projects and features.
- Always be cash-flow positive or maintain a 2-year operating runway.
- Relentless in increasing the operating efficiency of all aspects of our business.
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Quarterly evaluation of all aspects of our business.
- Flexible in seeking out new and global operating solutions.
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Remote work allowed
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Global hiring for the best talent. Not every talented engineer can be in Silicon Valley.
First-Tier Engineering
- Hire only the best engineering talent.
- Solid, robust engineering talent and management is absolutely necessary to execute fast and efficiently.
- Technical debt will slow down our ability to release new features to customers.
- Refactoring costs due to poor technical foundations will add up over time.
- Robust technical design and direction is absolutely critical for fast execution and effective cost control.