Customer First
  - Always be in communication with our customers, understanding who they are and what they want.
 
  - Making customers happy is always a winning strategy. Listen to everyone, don’t listen to anyone.
 
  - Don’t Get Mad, Get Data. We improve what we measure. Data drives our decision-making.
 
Execute Fast
  - Deliver features and value to our customers constantly; faster than the competition.
    
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CI/CD for continuous releases of new features to our customers.
 
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Weekly sprints for fast feedback loops.
 
    
   
  - Increase the number of shots on goal, and the likelihood we will get lucky.
 
  - Measure our velocity. If you don’t measure it, you can’t improve it.
    
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KPIs define how our velocity is measured.
 
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OKRs define clear targets for where our KPIs should be.
 
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Agile sprint schedule to define clear milestones and checkpoints for OKRs.
 
    
   
Strict Cost Control
  - Always be in the driver seat of our operating cost and seek out positive cash flow.
    
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ROI. Real-time measurement of the ROI of all of our projects and features.
 
      - Always be cash-flow positive or maintain a 2-year operating runway.
 
    
   
  - Relentless in increasing the operating efficiency of all aspects of our business.
    
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Quarterly evaluation of all aspects of our business.
 
    
   
  - Flexible in seeking out new and global operating solutions.
    
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Remote work allowed
 
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Global hiring for the best talent. Not every talented engineer can be in Silicon Valley.
 
    
   
First-Tier Engineering
  - Hire only the best engineering talent.
    
  
 
  - Solid, robust engineering talent and management is absolutely necessary to execute fast and efficiently.
    
      - Technical debt will slow down our ability to release new features to customers.
 
      - Refactoring costs due to poor technical foundations will add up over time.
 
      - Robust technical design and direction is absolutely critical for fast execution and effective cost control.