How to Resolve Conflicts?
In a survey, we asked over 100 candidates about their ideal company culture.
We asked:
Conflict resolution: 如果團員同事有事做的不佳,你會如何處理?
(1) 不說 (1%)
(2) 很直接跟他說(38%)
(3) 暗示他(54%)
(4) 跟主管說(7%)
Over half of the respondents believe subtle hinting is an effective communication strategy.
Team Dynamics Expectations
1. Effective communication is key
- Communicate clearly and directly
- This includes checking-in frequently, and informing team members about important meetings/events/progress
- When asked a question, answer first (Yes or No); then provide detailed explanation
- Unscheduled/unplanned status updates (i.e., while grabbing coffee): give one or two lines about what matters most to the company
- Text, Slack, or call when following up on an high-priority issue
2. Pressure Test
- Proactively ask hard questions in a team setting
3. Be prepared for ad hoc informal syncs
- The team often has impromptu informal sync-ups across workstreams to ensure everyone is updated
4. Delegate, not assign
- When providing direction, ask the responsible person to repeat back what he or she needs to do to ensure there is no misunderstanding
- Manage deliverables to/from anyone and everyone to a specific deadline
5. Do not become the bottleneck of information
- Communicate effectively and timely to leadership and to your team
6. Following up on a request
- Just because you delivered an information doesn’t mean the recipient is fully notified. You have to engage and confirm that they received and understood your message
- Until you have received verbal or written feedback responding to your request, it is your responsibility to persistently follow up until you get an answer
7. Phone calls
- Never decline a call from your mother (the woman who gave birth to you) or grandmother (the woman who spoils you the most) in a team meeting, but do tell them you are busy and will call them back; no one else is granted this exception